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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
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Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why isn't the tracking updated immediately after shipment?
What does "In transit to airport" mean?
What does "Arrived at Airport, Ready for Departure" mean?
How long will the "Arrived at Airport, Ready for Departure" status last?
Why hasn't the tracking been updated for a long time after departure?
What does "Prepared for customs clearance" mean?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
Why does it keep showing "Prepared for customs clearance"?
When will my package be delivered after customs clearance?
Why isn't the tracking updated immediately after customs clearance?
Can I request delivery at a specific time or location?
Can I switch to a different courier?
Why hasn't my package been delivered after being handed to the courier?
When will my package be delivered?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
What should I do if I'm not home when the package is delivered?
What happens if my package is not delivered before the latest estimated delivery date?
If it says "Out for Delivery," will I definitely receive it today?
What do I need to bring to pick up my package?
Where do I pick up my package?
What should I do if I haven't received a pickup code?
How long can my package be held / What happens if I don't pick it up?
Can I change the delivery to my home address instead?
Marked as delivered but not received
What if I accidentally tapped "Received"?
What should I do if the tracking shows delivered but the delivery address is wrong?
How long does the order take to arrive?
Can I receive my order before a certain time?
How can I track my order?
Can I speed up the delivery of my package?
What does "Shipped" mean in the tracking info?
Why was my order split into multiple packages?
Why has my package been stuck at "In transit to airport" for so long?
Does departure mean I will receive my package soon?
Why hasn't my package been delivered after arriving at the destination airport?
How long will delivery take after arriving at the destination airport?
What should I do if I have to pay customs duties?
Do I need to pay customs duties?
Why can't I change my delivery address?
What should I do if my package is delayed ?
Is my package delivery slower than expected?
What if I confirm delivery before actual delivery?
Why is there no tracking update?
Why does the tracking display "Retailer requested Paack not to deliver this order"?
Why has my package exceeded the estimated arrival time and not been updated? When will I receive it?
The tracking service shows that the delivery attempt for my order was unsuccessful. What can I do?
How to contact the courier company?
Why is my order delayed?
Why was my package returned?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will my package be inspected by customs and charged customs duties?
Why was the custom charge not displayed at checkout?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Are the price increases due to the inclusion of taxes?
Do I have to pay customs?
Why have product prices become more expensive?
Why was my package refused by customs?
Why was my order split into two or more packages?
Why can't we provide an invoice?
Are there any additional fees?
Do I need to pay a €3 tax when placing an order?
What happens if I'm not home when my package arrives?
Delivered but not received